Communication

Do you already have Hamina's own city app on your smartphone? It is a free city app that you can download to your smartphone.

In the application you will find, among other things:

• Ongoing and upcoming events in Hamina
• You can browse attractions and find a route to the attraction.
• You can respond to the town's ongoing surveys and provide feedback and development ideas directly to the department of your choice.
• When you add your own library card directly to your phone, you can browse materials, renew your own loans and make reservations at all libraries in Kymenlaakso.
• You will find the town's diverse sports facilities as well as nature and outdoor trails.
• You can follow the city's current news, including decision-making, industry announcements and other matters concerning Hamina.
• Tips for visitors, such as cafes, places to eat and shopping tips.

The application can be downloaded from your phone's app store by searching for "HAMINA". It is free to use and does not require a separate login.

We are constantly developing our city app based on feedback and wishes. You can easily send feedback and development ideas through the app.

Download the Hamina city app now and the most important Hamina information will be easily in your pocket, wherever you go.!

This accessibility statement explains how the City of Hamina website complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the site, and how you can give us feedback on accessibility issues. The goal of the City of Hamina is to make the use of online services as smooth as possible for all users. Accessibility is taken into account in the development of the city's digital services.

Accessibility refers to the ease of use and comprehensibility of websites, mobile applications and the content published in them. Accessibility is defined in more detail In Directive 2016/210 of the European Parliament and of the Council2 yes in the Act on the provision of digital services 306/2019.

This accessibility statement applies to the City of Hamina. www.hamina, www.haminanvesi.fi and www.haminafestivaltown.fi websites, which are made with the WordPress publishing program. The technical implementation of the website is Hion Oy.

Accessibility status

The website is largely compliant WEB Content Accessibility Guidelines (WCAG) 2.1 required requirements at A and AA level.

Inaccessible content

The most significant deficiencies are in the accessibility of the files (pdf, doc, xls). The purpose of the files will be checked and they will be updated to be accessible the next time the file is corrected or updated.

Videos are also published on the website. Videos longer than 45 minutes are not accessible. Captioning them would be an unreasonable burden.

Separate services

The website has links to various electronic services, including Tweb (agendas, minutes, official decisions and announcements), Trimble's feedback service (hamina.trimblefeedback.com) and the South Kymenlaakso map service (karttapalvelu.kotka.fi/.

Preparing the accessibility statement

The new website of the City of Hamina will be launched in early 2024. This statement was prepared on 4 December 2023. The statement is based on a self-assessment and accessibility testing by the technical platform provider. The statement is reviewed once a year. The website administrators regularly review and improve the accessibility of the website.

Accessibility feedback and complaint

If you notice any accessibility issues on the website, you can provide feedback to the city's communications department by email at viestinta@hamina.fi or you can also send a message directly to the authority responsible for accessibility monitoring.

Finnish Transport and Communications Agency Traficom
Digital Accessibility and Accessibility Control Unit
www.saavutettavuusvaatimukset.fi
saavutettavus@traficom.fi
tel.029 534 5000 (switchboard)

The City of Hamina's communications are guided by the Municipal Act and general principles, such as equality and non-discrimination. The City of Hamina's strategic choices also guide the city's operations and therefore also its communications. Based on values ​​and vision, a unified and consistent communication line is formed. The city communicates openly and honestly about its operations and decisions. In addition to open communication, community and inclusion are promoted through interaction with various actors. Our Hamina is being built together and everyone is invited to participate.

According to the Local Government Act, the municipality's task is to promote the vitality of the area and this requires equal treatment of every actor. In all city activities, it must be ensured that everyone receives the same treatment. This is ensured, for example, by ensuring that every actor has the opportunity to make an incident report. kymenlaaksonyt.fi-event calendar and from there the event information is automatically uploaded to the events section of the city's website and app.

If the city is providing information about, for example, a free event, the communication must be clear and transparent. According to the guidelines of the Association of Local Authorities, marketing must not be hidden advertising but must clearly indicate that it is information about the event. It is important that the tone and content of the communication are factual and informative, and do not contain advertising elements (e.g. exhortations to buy or consume something).

Social media

The administrators of the city's social media accounts monitor the discussion and comments. The administration may point out inappropriate behavior or delete messages that violate these rules. If a user repeatedly violates the rules of the city of Hamina, their access to the social media account in question may be blocked.

Messages must not violate the laws on publicity or the city's information security guidelines. Messages must not contain, for example, personal information or other matters that fall under the scope of privacy protection. The City of Hamina is obliged to protect the privacy and security of its customers, which is why we will remove comments in which the customer writes their information that falls under the scope of privacy protection.

Paid advertising, ideological campaigning, or political campaigning is not permitted. The city's social media channels are intended for objective and constructive discussion. Let's work together to ensure that everyone has the opportunity to participate openly and safely. So remember these principles:

• Respect others. Good manners should be observed in discussions and comments. Bullying, threats, name-calling, racism, discrimination or other inappropriate behavior is strictly prohibited.

• Stay on topic. Comments and messages should be relevant to the topic of the post. It is advisable to leave off-topic comments on other platforms.

• Remember the law. Criminal and illegal acts, such as defamation or copyright infringement, are prohibited.

Welcome to join the discussion!

City LED board

The city of Hamina offers free advertising space on the LED board located on the side of the market grill. Clubs and associations as well as city cooperation events that present free, programmatic content aimed at everyone in Hamina on the boards can apply for a place on the LED board. Spaces cannot be granted, for example, for the marketing of companies or products for sale. More detailed information about the material can be found at https://sites.google.com/hamina.fi/jarjestojenviestintaopas/, where you can find other instructions for local actors on how to highlight their own activities.

The City of Hamina utilizes generative artificial intelligence (Google Gemini) as part of its communication and content production processes. The technology is used to support expert work, for example in structuring materials, sketching, and idea generation.

Responsibility and quality assurance
Artificial intelligence only acts as an assistive tool. The accuracy of the published content is always checked and approved by a city expert. The City of Hamina bears full responsibility for all content published on its official channels, regardless of the tools used.

Data protection and data management
All use of artificial intelligence complies with current legislation, the EU General Data Protection Regulation (GDPR) and the city's information security guidelines. The city of Hamina uses protected enterprise-level environments, where the data processed remains under the control of the organization and is not transferred to the educational use of public artificial intelligence models.

Transparency and labeling

• Illustration: Images created with generative artificial intelligence are clearly marked so that they can be distinguished from real photographs.
• Language versions: Machine translation (Google Translate) is used to produce language versions of the Hamina.fi service to improve the accessibility of the service. The quality of the translations is monitored and checked regularly.