Invoicing and collection

The City of Hamina can send invoices to customers either as an e-invoice, direct payment or paper invoice. Paper invoices have a five euro invoicing surcharge. The customer can choose in which format they want to receive their invoice from the City of Hamina. By choosing an e-invoice as the payment method, you can pay your invoice in a modern and effortless way while preserving the environment.

The basis for invoicing is the confirmed rates, pricing instructions, agreements and decisions made. Payment reminders and collection are handled by a collection agency. The payment reminder fee is €5 for consumers and €10 for companies.

A processing fee of 5 euros will be charged for returning undue or overpaid payments from 1 April 2026. Overpayments of less than 15 euros or undue payments will not be investigated on our own initiative without the payer's request.

Inquiries regarding sales invoicing and collection can primarily be sent to the email address: laskutus@hamina.fi